Shipping Policy

Last Updated: July 06, 2026,trading as Epicureart

1. Free Standard Shipping Offer

We offer complimentary standard shipping for all eligible US domestic orders with a pre-tax subtotal of $49.90 USD or above.

· The free shipping threshold is calculated after all discount codes, bundle sales, and promotional markdowns are applied.

· Exclusions from free shipping:

1. Expedited / Express / Overnight shipping upgrades (you pay expedite surcharges even if cart meets $49.90 threshold).

2. Extra-large, heavy bulk food packages and pallet shipments.

3. Alaska, Hawaii, US territories, PO boxes, military APO/FPO addresses, and all international orders.

4. Orders containing frozen/perishable goods requiring insulated cold-chain packaging add-ons.

 

5. If your order subtotal is below $49.90 USD, standard flat-rate shipping fees display at checkout based on your delivery location.

2. Order Processing Time

All food orders require warehouse handling before dispatch:

· Standard processing: 1–3 business days (Monday to Friday, excludes weekends & US federal public holidays)

· Pre-order, bulk, seasonal limited food items may require extended processing up to 5 business days, clearly labeled on product pages.

 

· Once your package is scanned by the courier, you will receive an automated email with tracking number. We cannot modify delivery addresses after your order enters processing.

3. Perishable & Fresh Food Shipping Rules

Our edible food goods include shelf-stable snacks, baked goods, and chilled/frozen perishables:

1. All cold/frozen food orders ship with insulated thermal packaging and ice packs to maintain freshness during transit.

2. We only ship perishable items Monday–Wednesday to avoid weekend courier storage that causes spoilage. Perishable orders placed Thursday–Sunday will be processed the following Monday.

3. You must retrieve your package promptly upon delivery. We are not liable for spoilage if the parcel is left unattended outdoors for more than 12 hours after successful drop-off.

4. All food items ship with sufficient remaining shelf life; we never dispatch expired or near-expiry stock.

4. Delivery Timeframes (Estimated Only)

Delivery times are approximate and not guaranteed, calculated after warehouse dispatch:

· Continental US Standard Shipping: 3–7 business days

· Expedited US Shipping: 2–3 business days (paid upgrade option at checkout)

· Alaska, Hawaii & US Territories: 7–14 business days, free shipping threshold does not apply here

· International Orders (Canada, EU, UK etc.): 7–20 business days, customers pay full international shipping regardless of cart value, plus local import duties & taxes.

Common Delivery Delays (Not Our Liability)

We take no responsibility for delivery holdups caused by: courier volume surges (holiday shopping seasons), extreme weather, customs inspection, carrier operational failures, incorrect customer-provided shipping address, missed home deliveries, or unclaimed parcels.

5. Address Requirements & Failed Deliveries

1. You must submit a complete, accurate street address with valid zip/postal code at checkout. PO Boxes are not supported for perishable food shipments.

2. If delivery fails due to wrong address, recipient absence, or package refusal:

o The parcel will be returned to our warehouse at your cost.

o To reship your order, you will be charged full original shipping fees again, even if you previously qualified for free shipping.

o Refunds will only be issued minus the round-trip courier return cost.

6. Damaged, Lost or Spoiled Shipments

Lost Packages

Contact our support team within 10 business days after your tracking marks “in transit” with no movement. We will file a courier claim on your behalf once all required evidence is submitted. Claims take 7–15 business days to resolve.

Damaged / Spoiled Food on Arrival

If your food arrives leaking, crushed, spoiled, or expired:

1. Submit clear photos of the full package exterior, damaged contents, ice pack condition, and shipping label within 48 hours of delivery.

2. Valid claims qualify for partial refunds, full refunds, or complimentary replacement shipments at our discretion.

 

3. We reject claims submitted past the 48-hour evidence window with no supporting photos.

7. Customs, Duties & Import Taxes (International Orders)

For all shipments outside the United States:

· Customers are fully responsible for all local sales tax, customs duties, import fees, border inspection charges, and clearance fees imposed by your destination country.

· We do not cover customs costs, and refusal to pay import fees will result in package return at your expense.

· Some food products may face local import restrictions; it is your obligation to confirm food import legality in your country before ordering.

8. Shipping Modifications & Cancellations

1. Address changes, shipping method upgrades, or order cancellations are only permitted within 24 hours after purchase, before the order finishes processing.

2. Once the package is handed to the courier, no changes or cancellations can be made. You must follow our return policy for food goods, which restricts change-of-mind returns for hygiene reasons.

9. Liability Limitation

Our maximum total shipping-related liability for any single order is capped at the full amount you paid for goods and delivery fees. We will not compensate indirect losses including missed events, catering costs, or secondary damages from spoiled food unless verified as our warehouse packing error.

10. Policy Updates

We reserve the right to adjust shipping fees, free shipping thresholds, processing timelines, and delivery region rules without prior notice. Updated policy versions will be posted on this page with a new “Last Updated” date. Your continued purchases after changes constitute acceptance of the revised shipping terms.

Support Contact

For shipping tracking, claim, or threshold questions, reach our customer service team via the Contact Information page or official support email: galzentahw@outlook.com