Contact Information

Last Updated: July 06, 2026

Business Entity

Store / Trading Name: Epicureart

 

Registration Jurisdiction: State of Colorado, United States of America

Customer Support Channels

1. Support Email (Primary Contact)

Official Service Email: galzentahw@outlook.com

 

Response Time: All email inquiries will be replied within 24–48 business hours (Monday to Friday, US local time).

 

Suitable for: Order tracking, refund & damaged food claims, bulk wholesale cooperation, shipping policy questions, allergen & food safety consultation.

2. Online Store Contact Form

You can submit detailed requests via the built-in contact form on our website footer. Please include your order number and clear photos if you have issues with damaged, spoiled, expired food goods.

3. Social Media Support

Response Time: 1–3 business days for direct messages.

 

Suitable for product consultation, promotion activity questions.

Support Service Hours

Our customer service team works Monday to Friday, excluding US federal public holidays:

 

Working Hours (UTC-【对应你公司时区，如 UTC-8】): 09:00 – 18:00 local time

 

For international customers: We reply to cross-border shipping and delivery inquiries within our business operating hours.

 

No instant support on weekends and holidays; all off-hours messages will be processed the next working business day.

Inquiry Classification & Processing Scope

1. Shipping & Delivery Related

· Free shipping threshold ($49.90 USD minimum subtotal) rule explanations

· Tracking number lookup, delayed package, lost parcel filing

· Failed delivery, address correction, reshipment arrangement

· Cold-chain perishable food spoilage after delivery

2. Refund & Food Quality Claims

· Damaged, leaking, contaminated, expired food upon receipt

· Wrong items shipped by warehouse error

 

· All quality complaints must attach photos of package, shipping label and defective food within 48 hours after delivery for fast verification.

3. Product & Food Safety Consultation

· Ingredient lists, allergen warnings, shelf life & storage instructions

· Nutritional information, batch production questions

· Import legality of food items for different countries

4. Order & Payment Issues

Order cancellation within 24 hours before shipment, discount code failure, payment authorization problems, tax & customs fee consultation. All payment matters are managed under JKXYFXLED LLC via Shopify Payments.

5. Wholesale & Business Cooperation

If you are interested in bulk wholesale, retail distribution or brand cooperation, please mark “Wholesale Cooperation” in your email subject, and we will arrange a dedicated business manager to contact you within 3 working days.

Important Notice

1. We do not provide phone call support for overseas customers to avoid cross-border call fees and communication barriers; email and site contact form are our official and only recognized service channels for all order disputes and claims.

2. Any harassment, abusive, threatening messages sent to our support email or social accounts will be ignored, and we reserve the right to refuse future orders from such customers.

3. For urgent food safety issues caused by defective products, please mark “URGENT FOOD SAFETY CLAIM” in your email subject for priority processing.

Legal Correspondence

All legal notices, official letters and dispute notifications should be sent to our registered company email: galzentahw@outlook.com, with subject labeled “Formal Legal Notice”.