Refund policy

Return & Refund Policy

Last Updated: July 06, 2026

trading as Epicureart

1. Non-Returnable Food Products General Rule

Due to food hygiene, safety and FDA health regulations, all edible food items sold in our store are not eligible for return or refund based on simple change of mind, personal taste dislike, incorrect flavor selection, or accidental over-ordering. Opened, partially consumed food cannot be returned under any circumstances.

2. Valid Refund & Replacement Eligibility

We only approve full/partial refunds or complimentary re-delivery replacements if your order meets all of the following conditions with supporting evidence:
  1. Goods arrive damaged, leaking, crushed, contaminated, or moldy upon delivery
  2. Warehouse shipping error: You receive completely incorrect items not matching your order
  3. Products are expired on delivery date with valid shelf-life proof on packaging

    All claims must be submitted within 48 hours of delivery completion, with clear photos of full outer package, shipping label, damaged food contents, and ice pack condition (for perishables). Claims without complete photo evidence will be automatically denied.

3. Order Cancellation Rules

You may cancel your order free of charge only within 24 hours after checkout, before our warehouse begins packing and shipment processing.

Once the package is dispatched to courier, cancellation requests are no longer accepted; you must follow the valid claim rules above for damaged/incorrect goods.

4. Refund Processing Timeline

Approved refunds will be issued to your original payment method within 5–10 business banking days after claim verification by our support team. Processing delays from card issuers or payment platforms are outside our control, and we bear no liability for bank hold times.

5. Shipping Fees on Refunds

  1. If your claim is approved due to our warehouse error, we cover all original shipping costs in the full refund.
  2. If you refuse delivery or return items for personal preference (invalid claim reason), all original shipping charges, return courier fees, and restocking fees will be deducted from any partial refund at our discretion.
  3. Free shipping threshold orders that are partially returned: If the remaining cart value drops below $49.99 USD after returns, the standard base shipping fee will be subtracted from your refund amount.

6. Perishable Food Special Clause

Refunds for spoiled chilled/frozen food are only accepted if you can show the insulated packaging and ice packs arrived fully melted due to carrier delay, submitted within the 48-hour window. We do not approve spoilage claims if packages are left unattended outdoors for extended periods after successful delivery.

7. Final Decision Right

JKXYFXLED LLC reserves the sole right to approve, partial-adjust, or deny all refund claims based on provided evidence, US food retail regulations, and the terms outlined within this policy. All refund disputes are governed by the state laws of Colorado.

Support for Refund Claims

Submit all refund requests via email galzentahw@outlook.com, with your order number and full photo evidence attached.